Snake — Support

Common questions

I bought Pro Features in the old version. Do I have to pay again?

No. Open SETTINGS ▸ RESTORE (or tap RESTORE on the Founders Pack screen) while signed in with the same Apple Account you originally bought it with. Everything unlocks.

Restore says "nothing to restore".

That means the Apple Account currently signed in on the device is not the one that made the purchase. Check Settings ▸ [your name] ▸ Media & Purchases on your iPhone, then try again. Purchases cannot be moved between Apple Accounts — that is an Apple restriction, not ours.

I reinstalled the app and my scores are gone.

Scores and settings are stored on the device only, so deleting the app removes them. Purchases are the exception: those live with your Apple Account and come back with Restore.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Nearby duel can't find the other player.

Both devices need to be on the same Wi-Fi network, with the app open on the multiplayer screen, and Snake needs Local Network permission (iOS Settings ▸ Snake ▸ Local Network).

Does the app work offline?

Yes — everything except the two multiplayer modes works with no connection at all.

What data do you collect?

Anonymous usage and crash diagnostics only — no ads, no tracking, no account. You can switch it off in SETTINGS ▸ ANALYTICS. See the privacy policy.

Reporting a bug

Email the address above with your device model, your iOS version, the app version (shown on the ABOUT screen), and what you were doing when it happened. Screenshots help.